QardioBase X is covered by a one year limited warranty from the date of purchase. Batteries and other wearing parts are not covered by the limited warranty.
When does our limited warranty apply
The limited warranty is valid only on presentation of the purchase receipt confirming date of purchase. Opening or altering the device invalidates the limited warranty. This warranty applies only to purchases made by end users from Qardio and its authorized resellers. This warranty is void for purchases made from any other reseller, and Qardio offers no warranty for such purchases. The warranty does not cover damage caused by improper handling, abuse, discharged batteries, accidents, modifications, non-compliance with the operating instructions, normal wearing of parts or other causes that are not defects in materials and workmanship.
The warranty applies only within supported locations, or those countries in which Qardio products can be shipped via the web store at getqardio.com. For products purchased outside of these locations, the retailer’s warranty and/or return policy applies.
A list of supported locations can be found here: https://www.qardio.com/shipping-returns/.
How to obtain warranty service
To obtain warranty service, contact Qardio at https://support.qardio.com.
How we will support you
If a defect arises during the warranty period, Qardio, at its option and to the extent permitted by law will (1) repair the product at no charge, using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the product with a functionally equivalent product that is new or equivalent to new in performance and reliability, or (3) refund the original purchase price.
If Qardio opts to exchange the product, Qardio will bear the cost of shipping a replacement and, if deemed necessary, the return shipping of the original device.
Online auctions and refurbished/second hand devices
Products purchased through online auctions are not eligible for rebates or other special offers from Qardio warranty coverage. Online auction confirmations are not accepted for warranty verification. To obtain warranty service, an original or copy of the sales receipt from an authorized retailer is required. Qardio will not replace missing components from any package purchased through an online auction.
The limited warranty only applies to the purchase of new and unused products, and excludes products purchased as refurbished, second hand, or previously used in any other way, unless such purchases are made directly at getqardio.com.
Limitation of liability
Other than the consumer law rights to which you are entitled, all warranties, conditions and other terms not set out in this warranty document are excluded from the limited warranty. Some countries do not allow limitations on how long such warranties, conditions and/or implied terms may last, so the limitations described above may not apply to you.
In no event shall Qardio be liable for (a) any losses that were not caused by our breach of this limited warranty; (b) any incidental, special, indirect or consequential damages, whether resulting from use, misuse, or inability to use this product or from defects in the product, (c) losses relating to any business of yours, loss of profits, loss of data or loss of opportunity.
The provisions of this limited warranty shall not apply to any other liability, except those that cannot be limited or excluded as a matter of law. Depending on where you live, some of the above limitations or exclusions may not apply to you.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits under our Limited Warranty are in addition to other rights and remedies under applicable law in relation to the products.
Still questions or need support? Submit a ticket here or use the live chat to get in touch with a product specialist.